Frequently Asked Questions

  1. What areas do you service?

    We provide specialized service for commercial ice machines, coolers, and freezers throughout North Carolina. We work with restaurants, convenience stores, gas stations, and foodservice operations that rely on dependable refrigeration. When accurate diagnostics matter and downtime isn’t an option, we’re equipped to travel across the state to get your equipment running properly. If you’re unsure whether you’re in our service area, just reach out.

  2. What types of refrigeration systems do you work on?

    • Walk-in coolers and freezers

    • Reach-in merchandisers and display cases

    • Ice machines (cubers, flakers)

    • Batch freezers

    • Soft serve machines

    • Blast freezers

  3. Do you offer emergency or after hours repair?

    After-hours service requests are handled in the order they’re received. We make every effort to return calls as promptly as possible outside normal business hours.

  4. Do you offer preventative maintenance plans?

    Absolutely. Regular maintenance can extend equipment life and prevent costly breakdowns. Plans include:

    • Seasonal filter and coil cleaning

    • Refrigerant pressure checks

    • Electrical and safety inspections

    • Priority scheduling and discounted parts

  5. What payment methods do you accept?

    We accept cash, check, or major credit/debit cards at the time of service. Payment is due upon completion—no surprises, no delays. If you’d like to discuss net-30 invoicing, recurring billing, or other arrangements, just let us know and we’ll work it out.